Have a question?

See our list below for frequently asked questions.

 

How does it work?

We’re so happy you’re interested in trying samples! Sampler helps you find products that are perfect for your lifestyle. All you have to do is complete your profile through the invite that was sent to you via our partners and we will offer you the samples that match. Enter your address after you have requested your samples and the samples will be shipped directly to your home without charge.

 

I can’t change my password

You can change your password by visiting this page here. Simply type in your email address and click Forgot Password. You will then be asked to re-enter your email address so we can send a link to your inbox to reset your password.

 

I can’t login

Please be sure you are using all lowercase letters when entering your email address.

 

When will my samples arrive?

Samples take 4-6 weeks to ship, so make sure to keep an eye on your mailbox!

 

Why does it say there are no samples available for me?

If you received a message saying there are no samples available, not to worry! This simply means that there aren’t any matches to your profile at this time because we want to make sure we find the samples that are best suited to your lifestyle. We constantly have new samples available, so be sure to manage your subscriptions under Subscriptions by logging into your account here so you never miss out on new sampling opportunities!

 

Why do you need my phone number?

We need to collect your mobile number for few reasons. The first is that we want to be able to get in touch with you when awesome new samples because available to you so you are not missing out on any samples. We figured this is the best way to send updates, but you can always opt-out of this functionality. We also collect your mobile number to authenticate your account. This is part of our security measure, but your mobile number will never be shared.

 

I don’t have a cell phone

Unfortunately, you will need a mobile number in order to participate in our programs. This is part of our security to authenticate accounts. Sorry about that!

 

I can’t edit my profile information (e.g. targeting questions, phone number, email address)

We don’t have the functionality at this time for you to change your profile information, but our team is hard at work to bring you this. Stay tuned!

 

My address is wrong.

You can change your address on your account within 24 hours of claiming by following these instructions:

1. Login to your account here

2. Click on the order that you would like to edit under My Samples

3. Click on the Edit Address link under the Shipping Address section. You can also edit your address by clicking on Edit Address in the Order Confirmation Email sent to you when you claimed your samples.

If you are unable to locate the link or you have claimed more than 24 hours ago, please send us a note at support@thesamplerapp.com with the email login and your new address. We will only be able to change the address if we haven’t processed the order yet, but not to worry – you will be asked to enter your address each time you claim samples!

 

How do I see my order?

You can see your order by logging in here. You would have also received an Order Confirmation email from Sampler confirming the samples your ordered and your shipping inbox. Be sure to check your junk mail too, as it may have gone there!

 

I’d like to unsubscribe my account

We’re sorry to see you go! You can unsubscribe my following the steps below:

1. Log into your account here

2. Uncheck any subscriptions that you would like to unsubscribe to under Subscriptions

3. Click Save Changes

 

Didn’t find what you were looking for? Send a note to our team at support@sampler.io