Frequently asked questions

We’ve gone ahead and answered some of your most burning questions, we hope this helps!

New Samplers

Just click Get samples above and create your Sampler account. We’ll ask you a few questions and if there are free samples that match your profile, they’re yours!

Watch our video to see how it all works in 4 easy steps.

All of our samples are free and are also delivered to you free of charge.

Absolutely! Over the last 6 years, Sampler has given out millions of free samples on behalf of some of the world’s greatest brands.

Yes, to claim samples you will need a valid mobile phone number as our verification numbers are sent via SMS text. This is an essential part of our security to authenticate Sampler accounts. Please note that we do not accept landline or VOIP numbers.

This means that you are trying to sign up with a number that is not a valid mobile number. Our verification numbers are sent via SMS text and is an essential part of our security to authenticate Sampler accounts. Please note that we do not accept landline or VOIP numbers.

If you received the message, “This number cannot be linked to your Sampler account at this time.”, this may mean that:

  1. We are unable to validate the mobile number.
  2. The mobile number is currently linked to a Sampler account that made a sample claim within the last 30 days.
  3. The mobile number was linked to a Sampler account that was deleted in the last 30 days.

Our platform matches you with samples based on your diagnostic responses. Please note that qualifications for each sample are put in place by the brands we work with so we cannot guarantee that you will match with a sample each time you try to claim. Also, as you can imagine, our samples are quite popular so they can be claimed quite quickly at times.

We’re always adding new samples so keep checking back every month!

#SamplerParty is a monthly online party where our Samplers (that’s you) get the chance to match with free samples right at home. Our monthly party takes place at the beginning over every month. Before every #SamplerParty, we announce dates to look out for on our social media channels so make sure you’re following us!

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#SamplerAfterparty gives you a monthly chance to win some amazing prizes after every #SamplerParty. Make sure you’re following us on social to stay updated!

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Seasoned Samplers

Samples can take up to 3 weeks to ship. If you have not gotten your sample yet, don’t worry — it’s on its way.

To update our mobile number, simply follow these steps:

1. Login to your account
2. Click on the Profile tab
3. Click Edit beside your current phone number

You can be notified of new samples via email by following these steps:

1. Login to your account
2. Click on the Profile tab
3. Under the Subscription section, you can enable the Sampler notifications checkbox

You will now start receiving email updates when new samples are available. Please note that we no longer send text notifications.

If you are within 24 hours of claiming, all you have to do is:

1) Login to your account
2) Click the Orders tab
3) Click Edit Address under your Shipping Address

If you are past 24 hours of claiming a sample, please note that we do not have the option to save shipping addresses on Sampler profiles. You will need to input your shipping address the the next time you claim samples.

To unsubscribe, simply follow these steps:

1. Login to your account
2. Click on the Profile tab
3. Under the Subscriptions section, uncheck the subscriptions from which you would like to opt out