Resources / Customer Success Stories

Unilever’s Shopper Marketing Program Targets Hispanic Consumers

Brief

Unilever brand Dove was looking to target Hispanic consumers who shop at Kroger and to recommend a deodorant that matched the key attributes the customer was looking for.

Solution

Sampler identified consumers who matched the criteria, and allowed them to select a sample customized around the product attribute that was most important to them. Samples were delivered direct to consumers’ homes, along with a follow-up coupon redeemable in Kroger stores.

Sampler sent a follow-up survey to consumers 3 weeks after their sample was delivered, making it seamless for Dove to gather ratings & reviews.

Key Results

  • Targeting: 100% of samples delivered to the bullseye target (Hispanic Kroger shoppers)

  • Ratings & Reviews: Dove received 10X more ratings and reviews than the average conversion of a post-purchase survey.

  • CRM: 65% opt-in to Unilever CRM database.