Client Success Manager

At Sampler, we help brands create impact-filled product sampling programs focused on getting awesome products into the hands of the right consumers. Sampler’s community includes brands, agencies, publisher partners and consumers.

As a Client Success Manager at Sampler you will help the world’s greatest brands create impactful direct to consumer sampling programs. In this collaborative role, you will have the opportunity to work closely with Sampler’s sales and product team.

About You:

The ideal candidate is a proactive self-starter who is organized, great at problem solving and an amazing relationship builder. You have a couple years of experience in a client-facing role and are looking to join a fast-growing technology company. While not necessary to apply, experience in working at an agency or with a consumer packaged good brand would certainly be a plus.


About Us:

When you come to Sampler, you’re joining a rapidly-growing team of passionate people from all walks of life. We’re female-founded and prize diversity and respect. We think our work is fun, even on the days when it’s hard. We prize personal growth, and strive to ensure each of our colleagues is learning as much as they can every day.

We’re also creating amazing products that make a real difference in the way CPG brands connect with their consumers. Since 2013, we’ve worked with over 300 brands to deliver millions of product samples to consumers worldwide, backed by robust 1st party targeting data, extensive remarketing capabilities, and integrations with other critical systems in the brand marketer’s stack.

We’re changing the face of product sampling — join us!


About the Role:

Reporting to our VP Sales & Client Success, you’ll work on managing global product sampling programs for some of the world’s leading brands. You will:

  • Support the on-boarding of new customers by leveraging Sampler’s proprietary technology.
  • Coordinate with various teams and customers on project/feature implementations
  • Turn customers into advocates
  • Increase customer retention
  • Optimize customer lifecycle
  • Up-sell / cross-sell products and features
  • Increase customer lifetime value
  • Monitor product usage
  • Track success metrics


What You Need:

  • A startup mentality
  • Proactive – Ability to use data and analytics to make decisions on how to move accounts forward.
  • Success oriented – Ability to understand how goals can be translated into metrics and communicated with clients to ensure success.
  • Excellent communication skills
  • Sales or consultative experience – Ability to understand the larger picture and take action to enhance relationships and processes.
  • Highly organized with great attention to detail
  • Great at problem solving
  • Strong team player


What We Offer:

  • Group health benefits
  • Employee stock options
  • Flexible working hours and work from home days
  • Bi-weekly catered lunches with halal, vegan and gluten free options
  • A truly amazing espresso machine. Seriously.
  • Healthy snacks & refreshments (and some less-healthy ones)
  • Dog friendly office
  • Weekly onsite yoga classes
  • Central location at Adelaide & Spadina, with some of the city’s best lunch spots
  • A bright and clean work environment full of friendly faces


Sampler is a proudly diverse company and encourages applications from candidates of colour, women, queer candidates, candidates with caregiving responsibilities, immigrant candidates, transgender candidates, and candidates with disabilities.



Apply Now